Leadership Team | UPMC Health Plan (2024)

Diane Holder is Executive Vice President, UPMC; President, UPMC Insurance Services Division; and President and Chief Executive Officer, UPMC Health Plan. UPMC is one of the nation’s leading integrated delivery systems and through its health plans and affiliates provides health care coverage and benefits management for more than 4 million men, women, and children in Pennsylvania. The UPMC Insurance Services Division includes UPMC Health Plan, UPMC for You, UPMC for Life, UPMC for Kids, Askesis Development Group, Community Care Behavioral Health, and UPMC Workpartners. These health benefits companies manage benefits for commercial, Medicaid, Medicare, behavioral health, EAP, health promotion, and workers’ compensation programs and other population health programs and services.

Ms. Holder has held a number of leadership positions in health care, including CEO of Western Psychiatric Institute and Clinic of UPMC and founding CEO of Community Care Behavioral Health. She is also a faculty member at the University of Pittsburgh in the Department of Psychiatry and the Graduate School of Public Health.

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Ms. Czyzewski provides leadership, direction, and support for all human resource functions for UPMC Insurance Services Division. She also serves on the Corporate Advisory Board of Pennsylvania Women Work and previously for Bethlehem Haven and PowerLink. Ms. Czyzewski received the Distinguished Service and Achievement Award from Carlow University Alumnae in 2011 and was recognized as a 2015 Leading Lady from Oakland Catholic HS.

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Mr. Gebbens is the executive leader for all facets of Finance, including tax planning, risk management, and investment, liquidity and cash flow planning for our division, accounting, accounts receivable, claims payable, actuarial, budget, commercial and government products finance, and statutory reporting departments. This includes functional accountability for the budget and forecasting processes, actuarial, underwriting, and rate making systems and processes, and the preparation and submission of all statutory reports with insurance regulators and external rating agencies and examiners.

He has 36 years of experience in the area of health care. Mr. Gebbens’ previous positions include regional controller for Humana, president and CEO for Prevea Health Plan, and CFO for Geisinger Health Plan.

Mr. Gebbens serves on the Board and Executive Committee of the Laurel Highlands Council of the Boy Scouts of America as vice president of programs.

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Scott Haas is vice president of Payer Applications at UPMC Health Plan. In that capacity, he is responsible for the stabilization and advancement of the Health Plan’s entire technology footprint.

Mr. Haas has more than 20 years of experience in health care and health care technology fields. Prior to joining UPMC Health Plan in 2007, Mr. Haas spent 13 years with BlueCross BlueShield of Illinois as part of HealthCare Services Corporation (HCSC), serving in several roles to connect and advance IT and business strategies across HCSC’s participating Blues plans.

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Ms. Jenkins is the chief administrative and operating officer of UPMC Health Plan and the UPMC Insurance Services Division—the largest medical insurer in western Pennsylvania.

Ms. Jenkins oversees Service Operations, Claims Administration, Configuration, Ancillary Product(s), Third Party Administration, the Organizational Performance and Project Management Office, and Consumer Innovation. Her responsibilities include coordinating fiscal management, administration, and operations for multiple departments; managing budgeting and resource allocation with senior leadership, finance, and Human Resources; and providing matrix reporting oversight across the organization in support of multiple lines of business.

In addition, she translates strategic initiatives into business objectives to support the organization’s continued growth.

Ms. Jenkins has driven operational efficiencies at UPMC Health Plan for more than 20 years, helping the company maintain low administrative costs and high customer satisfaction. She is a strong supporter of the Health Plan’s process improvement efforts and has a Green Belt certification in Six Sigma.

Ms. Jenkins serves on the board of directors for several nonprofit organizations and privately held companies and is recognized nationally as an expert on service excellence and claims optimization.

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Ms. Kashuba joined the Insurance Services Division’s Legal Services department in January 2005. She is an expert on the Affordable Care Act (ACA) and its impact on health care delivery. Before assuming her current role, Ms. Kashuba served as Senior Director and Associate Counsel for Health Policy and Government Programs and also as Assistant Counsel to the Insurance Services Division. Prior to joining UPMC Health Plan, she worked in the Pittsburgh office of Morgan Lewis & Bockius as a Labor and Employment Associate.

Before becoming an attorney, Ms. Kashuba was Director of the Northern Erie Clinical Services, an outpatient alcohol and substance abuse clinic located in Buffalo, N.Y., and a part-time instructor at Erie Community College.

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Dr. Hurford is the President and Chief Executive Officer (CEO) of Community Care Behavioral Health Organization, the nation’s largest not-for-profit behavioral health managed care organization. As part of the UPMC Insurance Services Division, Community Care provides behavioral health coverage for one million Medicaid beneficiaries in 41 Pennsylvania counties. Dr. Hurford has worked in public-sector psychiatry for nearly 20 years holding various leadership positions in academic, government and managed care systems including, most recently, serving as Community Care’s Chief Medical Officer and Vice President of Medical Affairs.

Prior to joining Community Care, Dr. Hurford served as the Chief Medical Officer of the City of Philadelphia’s Department of Behavioral Health and Intellectual Disability Services (DBHIDS) and Community Behavioral Health (CBH), a not-for-profit behavioral health managed care organization that managed approximately $850 million in Medicaid funding. He is a board-certified psychiatrist who has provided care to people with serious mental illness and substance-use disorder in diverse settings including the Indian Health Service on the White Mountain Apache Reservation in Arizona and urban community mental health centers in Philadelphia.

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Mr. Lovelace is president of UPMC for You, a managed care organization that serves Medical Assistance and Medicare Advantage Special Needs Plan recipients in 40 counties in Pennsylvania.

He provides leadership, direction, and administration for the services provided by UPMC for You, which offers coverage to eligible Medical Assistance recipients through its contracts with the Pennsylvania Department of Public Welfare as well as coverage options for Medicare beneficiaries who are also enrolled in the Pennsylvania Medical Assistance program.

He is also President of Government Programs and Individual Advantage for the UPMC Insurance Services Division. In this role, Mr. Lovelace oversees Medicare products, Medicaid, and the Children's Health Insurance Program (CHIP) of UPMC Health Plan, known as UPMC for Kids. He also oversees a group of Medicare Advantage Special Needs Plans for people who are dually eligible for Medicare and Medicaid, and for individuals who are eligible for long-term care services. He oversees UPMC Individual Advantage, a guaranteed renewable individual product. He is also responsible for compliance, finance, and operations for individual products on and off the Healthcare Exchange.

In addition, Mr. Lovelace is Chief Program Officer at Community Care Behavioral Health Organization, a behavioral health managed care organization that is part of the UPMC Insurance Services Division. Community Care provides behavioral health coverage for more than 900,000 Medicaid beneficiaries in 36 Pennsylvania counties as well as care coordination services in New York.

In addition to his service on local, regional, and national organization boards of directors, he serves as Board Chair for the Association of Community Affiliated Plans (ACAP), a trade association comprised of 60 provider-affiliated regional health plans enrolling Medicaid and other low-income beneficiaries.

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Mr. Manolis oversees the pharmacy programs for the Health Plan's Medicare, Medical Assistance, and commercial products.

Mr. Manolis has more than 30 years of experience in the pharmacy and managed care industry. He previously held management positions with Medco Health Solutions and Stadtlanders Specialty Pharmacy Services. Mr. Manolis is also an adjunct instructor at the University of Pittsburgh School of Pharmacy.

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Ms. McAnallen is responsible for strategic plan development and implementation of network management and provider relations for all of the Insurance Services Division’s lines of business.

She has more than 34 years of experience in the health care field. She first joined the Health Plan in 1996 and was part of the start-up team that established the Health Plan as a major health insurer in Western Pennsylvania. In 2005, she joined Heritage Health Systems of Houston, Texas, where she served as senior vice president for National HMO Operations. She returned to the Health Plan in 2008.

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Ms. Orth provides the Health Plan's strategic direction for Commercial Products in the region overseeing Product Innovation, Sales and Account Management. She leads the business integration of the division’s various products and establishes effective business plans for each, building sales and marketing practices to ensure the Health Plan’s viability and success.

Her focus includes developing and implementing programs to assist her departments in using market research data, identifying new markets, consumer retention, differentiating products with competition, broker relations, account management, and sales coordination. Ms. Orth is responsible for review and variance analysis for Health Plan sales, making decisions that have significant sales/financial implications on the organization.

She serves on the Leadership Pittsburgh Inc. Board of Directors and is an adjunct professor at St Francis University. Ms. Orth has 25-plus years in commercial insurance experience.

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Angela L. Perri leads the Health Plan’s Medicare Products division, which includes the Medicare Advantage and Special Needs Plans (SNP) serving Pennsylvania known as UPMC for Life. She provides strategic direction for the Medicare-SNP products focused on serving all seniors, persons with disabilities, and those who are dually eligible for Medicare and Medicaid. Reporting to Diane Holder, the Chief Medicare Officer is responsible for overall Medicare product performance, strategic direction and related program development and implementation as well as achieving top-line revenue objectives and bottom-line profitability targets while maintaining/enhancing customer and provider satisfaction.

Joining the Health Plan in early 2018 to facilitate Medicare strategy, Angela led Medicare STARs (5 STAR HMO, PPO and 4.5 STAR SNP) and was tasked to direct the Business Transformation Office of the UPMC Insurance Services Division leading business alignment and strategy initiatives, planning and prioritization for key business efforts, and multidisciplinary approaches for development and growth. Angela has nearly 25 years of experience in managed health care and managed behavioral health care. Prior to joining UPMC Health Plan, she served in executive leadership roles for several Fortune 100 organizations including UnitedHealth Group (Optum), Centene Corporation, and Amerigroup (an Anthem Company). She has led product and program development, strategic planning, eHealth, business development and growth for Medicaid and LTSS, Children’s Health Insurance Programs (CHIP), Medicare Advantage and Special Needs Plans, the Marketplace, and commercial products designing and implementing population health management solutions for these MCOs/MBHOs in nearly all 50 states.

She is recognized as an expert on population health program designs such as models of care for Persons with Intellectual and Developmental Disabilities (IDD), Foster Care (children), Managed Long Term Services and Supports (LTSS) and integrated behavioral health including the digital and technology solutions supporting these strategies for value-based care efforts. She is passionately committed to serving the underserved in health care and education.

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James Schuster, MD, MBA is the Chief Medical Officer for the UPMC Insurance Services Division. He is closely engaged with clinical and quality initiatives and also provides oversight to medical staff and the UPMC Center for High-Value Health Care.

Dr. Schuster has served in key clinical leadership roles at Community Care Behavioral Health Organization and UPMC Health Plan over nearly two decades. He has led teams at the UPMC Center for High-Value Healthcare that have secured several awards from the Patient Centered Outcomes Research Institute and other funders focused on integrated care, shared decision making, and medication assisted treatment. He is a Clinical Professor in the Department of Psychiatry at the University of Pittsburgh. He is board certified in psychiatry and in the subspecialties of geriatric psychiatry and addiction psychiatry.

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Mr. Turan is responsible for overseeing and leading the cross-organizational compliance; ethics; privacy; enterprise risk management (ERM); fraud, waste, abuse and recoveries; quality assurance and operational integrity; and data governance programs for UPMC Insurance Services.

With roughly 20 years of experience in the corporate governance, risk management and compliance (GRC) field, Mr. Turan has an extensive and highly successful track record of building, implementing and leading world-class and award-winning GRC programs across a number of the most dynamic and heavily regulated industries, including health care, banking and financial services, insurance, and technology.

Prior to joining UPMC, Mr. Turan held executive corporate governance roles at Blue Shield of California, Dun & Bradstreet, and Bank of America.

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David Weir leads UPMC Workpartners, which provides health and productivity solutions for employees of high-performing companies across the United States. UPMC Workpartners’ suite of services includes a range of innovative programs, consulting, and technology designed to reduce health-related costs while increasing employee productivity for many of the country’s largest employers. These programs include human capital and absence management services, commercial workers’ compensation, wellness and health coaching, employee assistance programs, employer on-site services (on-site health centers, near-site health centers, and mobile units), health and productivity consulting, and data analysis.

Before becoming President of UPMC Workpartners in 2003, Mr. Weir served for six years as Vice President of Network Development and Claim Services for UPMC. Prior to that, he was Assistant Vice President for the brokerage firm of Sedgwick James.

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Carrie Whitcher joined UPMC Insurance Services in 2021 to provide key leadership of the quality of care and best practice guidelines, ethical standards and protocols, and clinical outcomes for all UPMC Health Plan lines of business. She will lead the over-arching direction for Quality Performance programs—assuring that these consistently meet or exceed all external regulatory requirements.

A true leader in her field, Carrie brings unparalleled expertise in health care quality improvement and administrative strategy. Before UPMC Insurance Services, Carrie held leadership roles at Excellus Health Plan for 17 years. Most recently, she was Vice President of Health Care Improvement—maximizing health plan clinical quality and member experience across all product lines and quality rating programs, including NCQA and CMS Medicare Star, among several others. At Excellus Health Plan, Carrie also served as Director of Provider Performance Improvement & Analytics, and Director of Performance Improvement.

Carrie has been recognized for her strong leadership at both local and national levels. In 2018, she was honored with Diversity Journal’s Women Worth Watching Award: Executives Leading the Way to Excellence in the Workplace, Marketplace, and the World. She is a Board Member of Houghton College.

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