FAQs
Though you want answers to be thorough, it's equally important to keep them short and to the point. Users come to FAQ pages for answers, you don't want to make them work for it. Include enough information to completely answer the question, but try not to exceed 2-3 sentences for each.
How do you answer FAQ questions? ›
How To Handle FAQs Effectively
- Keep the structure logical, clear, and simple.
- Make sure the answers are straightforward and concise.
- For detailed explanations, provide a link to a guide or article.
- Regularly update questions and answers with new information.
- Organize questions into categories.
- Provide a search bar.
How many questions should a FAQ have? ›
That said, you want to find a nice middle ground. Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with. Fielding dozens of questions isn't good either, but if they're all necessary, consider splitting your FAQ into multiple pages.
What are FAQs examples? ›
Frequently asked questions (FAQ) pages are Q&A-style pages that most brands build to answer queries that slip through the cracks. FAQs are targeted to give a complete sense of query satisfaction to the client. Some examples are pricing information, cancellation queries, shipping queries, or return policies.
How effective are FAQ pages? ›
FAQ pages aren't only beneficial for customers; they're a game-changer for your business. Take a look at the benefits they bring to the table: They serve as an indispensable resource for addressing common queries, significantly reducing the influx of repetitive customer inquiries. FAQ pages streamline communication.
What does a good FAQ page look like? ›
An effective FAQ page should include a clear and concise introduction, questions and answers divided by categories, links to additional resources, and a search function to help visitors quickly find the answers they are looking for.
Do FAQs have to be questions? ›
Your FAQ information doesn't necessarily have to appear in the traditional question-and-answer format. That format is useful when customers look up their problems on a page, but your goal is to address the problem before the customer ever experiences it.
Should FAQs be written in first person? ›
Write from your customer's perspective
Just put yourself in your customer's shoes and try to imagine how the conversation would go and how would you ask those questions yourself. More often than not, people use the first person for this, and that's how you should write your FAQ page as well.
Why is FAQ important? ›
An FAQ page can help users navigate your site.
Visitors will primarily use your site menus to navigate through your site, but an FAQ page can also serve as a way to point them where they need to go—whether that's a product page, a whitepaper, or a blog post they might not have found otherwise.
How many FAQs should you include on your page? ›
The length of your FAQ page should be based on the number of questions that users might have, as well as the level of detail required to answer those questions. If you have a small website or product, your FAQ page may only need to include a handful of questions and answers.
I'll walk you through five best practices on how to create a FAQ page from start to finish.
- Pick the most important questions. ...
- Structure your FAQ section logically. ...
- Write clear and concise answers. ...
- Focus on solutions, not just explanations. ...
- Use visuals and multimedia. ...
- Add a search bar.
How do you layout a FAQ? ›
Here are some tips on how to design a FAQ page.
- Use service data to identify your most common questions. ...
- Include real frequently asked questions. ...
- Keep it simple & organized. ...
- Make it searchable. ...
- Include space for live support options. ...
- Design your FAQ page. ...
- Publish the FAQ page on your site.
How do you write a question answer format? ›
Try using the following steps for your next Q&A essay:
- Write a direct answer to the question.
- Restate the question in a way that includes the answer.
- Explain your reasons in sequence.
- Give examples to expound your reasoning.
- Use citations to give credit to your sources.
- Conclude with your position in the answer.