Telephone Calls | Travel Japan | JNTO (2024)

Using public telephones

While modern technology enables you to connect with friends and family around the world from the palm of your hand, there still might be times when you need to make use of public telephones. Japan's pubic phone system has options for both domestic and international calls, meaning you can get in touch with whoever, whenever.

Domestic Calls

Public telephones accept 10 yen and 100 yen coins and/or telephone cards. A local call within Tokyo's central 23 Wards and some other metropolitan cities costs 10 yen for around a minute. Be aware that no change is given for partial use of a 100 yen coin. You can pick up a prepaid telephone card for around 1,000 yen from kiosks at train stations, and convenience stores.

Charges for inter-city calls vary according to the distance. The number of public phones in Japan is decreasing due to the widespread use of mobile phones and smartphones. However, they can still be found at hotels, tourist facilities, and train stations. During large-scale disasters, public phones are known to have better connections than mobile phones.

Area Code

Telephone numbers in Japan consist of an area code and a phone number (Exchange Number + Subscriber's Number). For example: (03) 1234-5678.

Sapporo011Osaka06
Sendai022Kobe078
Tokyo03Hiroshima082
Yokohama045f*ckuoka092
Nagoya052Naha098
Kyoto075

International Calls

A direct overseas call can be made from a public telephone displaying an International and Domestic Telephone sign. These phones are not widespread, but can be found at airports, hotels, and other key facilities. Direct dial calls can be made via a telephone company using the company's access number.

Prepaid International Telephone Cards

Prepaid cards that allow you to make international phone calls at flat rates are also becoming widespread. They are sold at various prices at facilities such as convenience stores and airports. To make a call, you dial the number of the call center written on the card, and enter the security code. You can then dial the number you want to call starting with the country code. There are also cards that let you make phone calls to specified countries at discount prices.

Mobile Phones

To use a mobile phone in Japan, bring your own SIM card and insert it to a rental phone or use your own handset. In recent years, there are also services that offer prepaid SIM cards to those who are in Japan only temporarily. Please refer to the site below for information. For more details, please check with your local mobile phone service provider.

Rental phone service is also available upon arrival at Narita Airport, Haneda Airport or Kansai Airport. For further information please contact any of the following companies.

JAL ABC Rental Phone Telephone Calls | Travel Japan | JNTO (1)Telephone Calls | Travel Japan | JNTO (2)
PuPuRu Wi-Fi Telephone Calls | Travel Japan | JNTO (3)Telephone Calls | Travel Japan | JNTO (4)
Softbank Global Rental Telephone Calls | Travel Japan | JNTO (5)Telephone Calls | Travel Japan | JNTO (6)
Mobile Center
AnyFone JAPAN Counter
Eskom Global
SKY Ltd.
Telecom
Joy2Call

Toll Free Numbers

Telephone numbers starting with 0120 are receiver-paid calls under NTT's Free Dial 0120 service. For Japan Telecom, the toll-free numbers begin with 0088, but calling areas are sometimes limited. Toll free numbers cannot be called from outside Japan.

Telephone Calls | Travel Japan | JNTO (2024)

FAQs

Can I use my US cell phone in Japan? ›

Most international mobile phones and tablet devices may be used in Japan, but to make local calls or have phone service while traveling, some travelers choose to rent a mobile phone while they are in Japan.

What is the phone rule in Japan? ›

In Japan, it is considered impolite to have a private conversation on a cell phone while others, especially strangers, are around to listen. This rule extends beyond trains, subways and buses. It is considered impolite to talk on the phone in just about any indoor public space.

Will my US iPhone work in Japan? ›

All iPhone models are world phones, so you can use them almost anywhere. Whether you are a GSM or CDMA network customer, you can roam internationally on GSM networks in over 200 countries or regions around the world.

Will my US AT&T phone work in Japan? ›

Most AT&T devices work on foreign frequencies of 1800MHz and 900MHz. In Japan or South Korea, you'll need a device that can use the 2100MHz frequency. All AT&T LTE devices support band 4. These devices work in Canada and certain other countries.

What does Moshi Moshi mean? ›

I believe you mean “MOSHI MOSHI” ( もしもし), a more common transliteration. This is the universal greeting when answering the phone, and it means “hello”.

What should I reply to Moshi Moshi? ›

The proper response to “moshi moshi” in Japan is to say “moshi moshi” back. This is a common Japanese telephone greeting used to confirm that the call has connected and both parties can hear each other.

Is it impolite to say no in Japan? ›

In Japanese culture, it's unusual to say a direct “no” to a request or offer, because it's impolite. And iie, in particular, can come across as rude. Iie is primarily used in answer to a question or to offer a correction, and paired with further explanation.

Does Japan allow WhatsApp calls? ›

My family and I have used it in Japan and Europe extensively. <<As for Whatsapp, yes it works - but there are more secure/safe options.>>

Does AT&T work in Japan? ›

A GSM quad-band phone (that works on 850/900/1800/1900 MHz frequencies) provides the widest coverage internationally. Most AT&T phones in stores today are quad-band. For travel to Japan or South Korea, your phone must operate on 3G technology at 2100 MHz.

How can I get my cell phone to work in Japan? ›

SIM cards in Japan

To accomplish this, your phone should be "unlocked" from its provider. Your phone also needs to be able to work with Japanese networks: fortunately, most newer phones do. A mobile phone that is still "locked" by an overseas mobile provider will not accommodate a prepaid SIM card.

What is allowed and not allowed in Japan? ›

Japan strictly prohibits entry of narcotics and related utensils, firearms, firearm parts and ammunition, explosives and gunpowder, precursor materials for chemical weapons, germs that are likely to be used for bioterrorism, counterfeit goods or imitation coins or currency, obscene materials, or goods that violate ...

Can I hold hands in Japan? ›

DON'T: IGNORE THE TABOO IF YOU'RE WESTERNERS

Your age, gender and country of origin don't matter, because if you are travelling in Japan, you have to respect the cultural aversion to PDA. Holding hands is okay. In smaller towns, you might get a dirty look if you're walking with an arm around your partner.

Do you need pocket WiFi in Japan? ›

While there may be public or paid Wi-Fi hotspots that would enable you to get online to translate, get directions, or even check the weather, it is much more efficient to have a Japan pocket Wi-Fi device that offers you the ability to get online in an affordable manner, whenever, wherever you need.

Can a US cell phone be used internationally? ›

Mobile telephone networks differ from country to country, and your phone may be incompatible with the networks in the country you are visiting. Your phone might work for voice calls, but other functions – such as text messaging or sending and receiving data – might not.

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