© Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.Privacy Policy| Legal| Steam Subscriber Agreement| Refunds
FAQs
Steam Support :: Valve Hardware Shipping FAQ? ›
Shipping is free for all Valve Hardware products. Depending on your location, local taxes and customs or import fees may apply. How do I modify or cancel my shipment? You can modify or cancel shipment within 24 hours of placing your order.
How long does the valve index take to ship? ›They typically ship from the states. It's usually 3-5 days from the time you place your order to the time you you get a shipping notification. Then another 3-5 days to ship via FedEx. You will be able to track to order at that time.
How do I talk to someone at Steam support? ›This is the support website for Steam. You can use this website to receive help for a variety of issue, and submit a ticket to Steam if you are unable to resolve your issue. Steam does not offer telephone support for their products. However, if you want to try calling Steam, you can call 425-889-9642.
How long does Steam support take? ›Steam Support Stats Updated: April 24, 2024 @ 12:00am
| Request Category | Submitted Last 24 Hours | Typical Response Times |
|---|---|---|
| Account Security & Recovery | 24,105 | 2.43 hours to 14.86 hours |
| Purchase & Billing Support | 8,816 | 2.33 hours to 8.63 hours |
| Game & Steam Technical Support | 4,235 | 1.93 hours to 1.44 days |
If you are not satisfied with your Valve Hardware ("Hardware") purchase, you can pursue a refund or request product service. To make this as easy as possible for you, please use the "Return Merchandise Authorization" (RMA) process. You can start this process by contacting Steam Support here.