No, there is no extra cost involved for a smart ticket.
You must always have a valid ticket to travel and be able to show it. If you can’t show your smartcard or digital ticket, you will be treated the same as any customer who can’t show any other type of ticket, in line with the train company’s ticketless travel policy. However, if you can retrieve your original ticket you might be able to apply for a refund. And remember, eTickets can also be downloaded and printed before you travel.
Yes, you can get the same Railcard discounts on smartcard tickets, eTickets and mTickets.
For smartcards, please contact the train company or retailer that issued your card to report it lost, damaged or stolen. They will cancel your card and arrange to give you a replacement, as well as being able to advise you about recovering any unused tickets stored on your smartcard.
It is not possible for eTickets and mTickets to be lost, damaged or stolen, unless your phone is. The ticket remains in your email, digital wallet or app. You can reprint eTickets, but you can only use them once.
Yes, you can have more than 1 ticket on your smartcard. For example, your annual Season ticket and a Day return.
