How would you rate LensCrafters?
Top Positive Review
“Queen April”
AddyK.
10/9/23
I went in with my glasses in 2 pieces and met April, who wouldn't stop trying until she found the right screw to put my glasses back together. She was a lovely woman and just so helpful. Thanks april!
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Top Critical Review
“Brand new $500 lenses scratched the first month.”
JimmyG.
10/13/23
Went online to find a frame I really liked before and saw LensCrafters was carrying them. Won't make that mistake again. Don't buy any upcharge coating on lenses, they will scratch, they will give you the runaround you will need to buy new glasses elsewhere. Spoke to a coworker who also had a similar experience when trying to get an itemized receipt for insurance after his wife was taken for a ride on hidden fees. Con artists 100%
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Reviews (60)
January 27th, 2024
The store manager in Spotsylvania mall store is horrible. Rude to customers and especially her co workers. If you are a male look out she'll bite your head off. Very rude to customers on the phone. Please do something or you will loose customers. Lost one here.
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Helpful (1)
October 27th, 2023
Went to get my eyes checked and glasses updated. They were unwilling to make a deal with me to get what I needed. Didn't seem happy that I had my own glasses and raised the price up on what was needed. Paperwork was manipulated to make everything look good on Managers End. Manager got sparky and rude, as well it got returned. Denied what his employee stated to me and didn't want to help make the situation right. Manager told me to go somewhere else from now on. Go to an Optometrist that was all in one while they are 2 separate businesses. Worst place I have ever tried to make a deal to get what I needed without an upcharge for having my own items. Gave me a refund instead of offering to help me. They are about dollars and not client help. Very untrustworthy place.
Tip for consumers:
Go somewhere else as the Manager suggested.
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Nothing
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Helpful (0)
December 27th, 2023
I went to Lens Crafters today to have a screw put in my glasses that keeps falling out. I've only had my glasses for 6 months and this is the second screw. If I can't get to a year with no problems, then I foresee future problems. The lady at the desk told me I had to leave the glasses for 24 hours for a screw and they will call me when to pick up. This is awful Customer Service! It does not take 24 hours for a screw. Rediculous! I'll think twice before I'm tempted to buy from Lens Crafters again.
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October 13th, 2023
Verified purchase
Went online to find a frame I really liked before and saw LensCrafters was carrying them. Won't make that mistake again. Don't buy any upcharge coating on lenses, they will scratch, they will give you the runaround you will need to buy new glasses elsewhere. Spoke to a coworker who also had a similar experience when trying to get an itemized receipt for insurance after his wife was taken for a ride on hidden fees. Con artists 100%
Products used:
Glasses
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Helpful (0)
October 26th, 2023
Lens Crafters store in Bethesda Montgomery Mall is the worst. They can't do the lenses right and when I complained to their customer service, the Store manager lied about what happened and what I asked for. Totally unprofessional and it is sad to see a Luxottica store fail in doing the right lenses twice and not able to fit them in a Mont Blanc frame! Wish I can give them zero stars
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May 24th, 2023
After all these years of having an eye exam and picking a pair of glasses, I have never had an experience like this one. The staff greeted you at the door, gave you an entire tour of the facility before we started and offered breakfast to the individuals that were there for an appointment. They had all the latest technology, equipment, frames etc.
They went over the value of vision care.
Products used:
Contacts and glasses
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Helpful (1)
December 3rd, 2023
Woodbury,MN store
An employee named Theresa is not trained to work with customers.She sounds rude and it looks like this attitude does not help her to do the job successfully.She was previously given a feedback,but no noticeable progress in her behaviour so far.I do not recommend this bussiness today and suggest to train this employee for the job or replace
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Contact lenses
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Helpful (0)
February 10th, 2023
Called about 1 month ago asking to get a copy of my perscription to get new glasses. There is no LensCrafters within 100 miles so I wanted to go to another store near me. They told me no problem. Waited 2 weeks and nothing. Called back and they said they send them out via "snail mail" and it will take some time. I can mail a letter from Wisconsin to California and it doesn't take 2 weeks. Waited another week and again they state they use "snail mail" and it does take time. The last time I called she told me that she remembered sending it out a couple of days ago (at least a week and a half ago). On LensCrafters web site they state they will take any perscription, they just don't want you using thier perscription to get glasses somewhere else.
Tip for consumers:
Don't move to far away from them.
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NA
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Helpful (5)
September 25th, 2023
Verified purchase
Brought a pair of Ray Bans and had tint added for sun protections. Had to have them replaced once because it chips off I had insurance thankfully, they tried to tell me if probably was from wear and tear over time but I had only had them a couple of months and very careful with my glasses. Now it's been a couple of months since the repair and doing it again! I have had glasses for several years now and never experienced this. I would not recommend them. Although the staff was nice and helpful it's very aggravating to deal with especially after you spend that kind of money on them.
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January 18th, 2024
I purchased my glasses in August. When I get my exam the doctor recommends me to get my eyes dilated. The doctor told me to make sure I make and didn't say when or how long to make that appointment. Well 4 months later I call to make and appointment to get my dilation done well the rep Karen told me that she would check and call me back. Well she talked with the doctor and the doctor stated to her that she didn't recommend that for me. Well I'm not a doctor and I know she recommended that for me because why would I call and try to make and appointment. I also had a huge problem with my glasses and I had to return them because the prescription was so strong I couldn't see out of them so I return them so they could be redone. I have never had this kind of problems with lenscrafters. My thing is the doctor did tell me when I was done with my appointment and now when I tried to make a appointment to get my eyes dilated I was told that I had to wait a whole year to see the doctor again to get a order for that. Bad customer service from the rep Karen and also the doctor. When I call back to speak to the doctor the representative Karen told me the doctor didn't order it and I ask to have the doctor to contact me and Karen the rep said that the doctor is waiting on other patients and she already said she didn't order it for u. Karen the representative was very rude because I call back and she held the phone on me and didn't say anything and hung up on me. I tried calling again and she said to me why are u keep calling, I told her because no one was saying anything on the phone and Karen the representative said I heard u ordering food but if she heard me why didn't she say something. She was just holding the phone and not responding. So I will not be coming back to this store anymore and would not recommend anyone to go there and buy glasses.
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Helpful (0)
January 20th, 2023
There's conflict here. As a Senior I am allowed $230 every 3 yrs towards new glasses and expressed that when I went to purchase.
There phone message states 50% off towards glasses when frame is purchased. The web states 40% off?
When I asked my sales person he said that deal was towards the second pair, that's 3 different stories, yet I never go anything off when paying for them. Today, I'm going to pick up and discuss the discrepancy.
Tip for consumers:
Next time I will go elsewhere
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Helpful (5)
January 16th, 2023
Bought pair of Ray Ban J7's January of 2022. Paid $100 difference after $400 Humana Allowance. Last October went to Optomologist found I had fluid between Cataract Lenses and Eye. Did a laser procedure that removed the fluid and eyesight returned to 20/20. Went to Same LensCrafters, got eye exam and they sent glasses to Ray Ban. Picked up at store charged me $40. Got my summary from Humana and they had swallowed my $400 allowance, in other words I paid $440 for 2 lenses
Tip for consumers:
Stay away or be very careful
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Helpful (8)
February 6th, 2024
I was on the phone with lenscrafters of Nashua and after reviewing my Amerihealth medicaid insurance, a customer service representative told me that she would have to review my file to see if the insurance would cover the bill. The representative called me back to tell me that nothing would be covered under my health insurance, and that no lens crafters in the area would take my health insurance that would cover any of my expenses. I would be paying out of pocket. She advised me to call my insurance company directory or more specilook up my insurance company online to see which places my insurance covered. Upon her telling me to look up my health insurance directory to see which eye doctors would accept my insurance, I told her that I already did that and that no eye doctors accepted my insurance. I told the representative named LAURA a second time that I already did that and she proceeded to talk over me. She then told me that she did not talk to me about it and that she didn't know that I already called my insurance company to see which eye doctors would accept my insurance after a 3rd time in which I had to raise my voice for her to listen. The representative before LAURA hung up in my ear after I put her on hold when another eye doctor called me back and I spoke to them for less than 2 minutes. This company has horrible customer service, I highly advise going with another eye doctor because they are extremely rude, expensive, and have NO CUSTOMER SERVICE SKILLS to VERY BAD CUSTOMER SERVICE SKILLS. This company and the representatives including LAURA as well as every other customer service rep have VERY BAD AND POOR CUSTOMER SERVICE SKILLS.
Tip for consumers:
Horrible customer service.
Products used:
Eye doctor and contact lenses
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Helpful (0)
August 25th, 2023
They wanted more to put new lenses in my existing frames (that I bought from them earlier) than to buy a new pair of glasses. The price on my new pair was nearly $1,000 before their phony discounts reduced the price to $625. They don't care about service to a long-time customer and I won't be back.
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March 30th, 2023
Verified purchase
Paying over $1000 for a pair of glasses that rattle, don't fit and the prescription done totally wrong. Cannot see a thing and then spending an hour arguing with their employees that they don't help me see, in fact, I see worse than if I didn't wear glasses at all. The Coach brand I picked out rattle and flail around my face. I'm very dissatisfied with the job I got at LensCrafters. One part of my glasses were supposed to be 2.75 and they're not. They're 2.0. Not what the prescription described. The "progressives" which I've been wearing for over three decades, on these new glasses from LensCrafters make me lift my head to the sky to see the computer screen in front of me. I see nothing out the top half of these glasses. My prescription hardly changed a thing from a year ago so my old glasses I got from Vision Source work. Tell that to your staff member who is trying to convince me that these new ones from LensCrafters are just fine and that I should get used to them. That's bull$#*!. The lenses were messed up starting with the fact they don't even have the right magnification correct where I can't see anything past the bottom 2mm of the lenses.
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Helpful (7)
May 27th, 2023
First lens crafter we went to her prescription. Wanted a contact prescription along with my Glasses only got one for glasses so they could charge me to come back to get an additional. That was in Altamonte Springs and I've been to three LensCrafters sent from one to another one that had an in-house plan only to be informed the machines down, and they cannot make sense us with LensCrafters sucks will not go back
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Helpful (1)
July 27th, 2023
I actually had a great time as a customer. There was a cool vibe from the store manager, as she multitasked helping customers and associates. Arianna assisted in my choice of frames and gave honest opinions on my selections. So very pleased with the entire process. My glasses were ready a week ahead of schedule. LOVE THEM!
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Helpful (0)
October 9th, 2023
I went in with my glasses in 2 pieces and met April, who wouldn't stop trying until she found the right screw to put my glasses back together. She was a lovely woman and just so helpful. Thanks april!
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Helpful (0)
July 15th, 2023
Oakley prescription glasses sold through LensCrafters defective and neither will stand behind their crap. I have worn glasses all my life and never had junk like these Oakley lenses. Frames are good but the lenses are junk. This is the second pair that did the exact same thing. As the person at LensCrafters insisted it was a cleaner that did it. I only used their cleaner.
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Helpful (1)
April 2nd, 2023
My wife and I are both seniors on fixed incomes. I bought a pair of glasses for her that cost over 800 dollars and was guaranteed. One of the coatings that was recommended and applied by them started to strip off the lenses causing it very hard to see through. When asked to replace or refund they said no. They insinuated that my wife caused the problem and it was not their problem. We explained that she only cleaned them with Zeiss lenses cleaners nothing else. They were totally rude and and inferred we were lying. Highly recommend do not deal with this company.
Tip for consumers:
Terrible company. Be forewarned
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none
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Helpful (5)
March 12th, 2023
I want to mention my appreciation regarding an employee at your store at The Avenue of East Cobb in Marietta, GA. The employee, Fiyin, was very professional and extremely helpful when I needed assistance regarding my glasses. I informed her supervisor, telling him about the wonderful experience that I had when Fiyin was working with me. She is a credit to your company.
R. Z.
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October 24th, 2023
I bought 2 pairs of glasses at the Northland location in Calgary. I purchased 1 pair of regular glasses and 1 pair of reading glasses. When I went in to pick them up my vision was blurry in both pairs of glasses. I brought this to their attention and they told me to go next door and have my eyes checked again. I did and received a call a few days later that my glasses were ready. They were exactly the same. BLURRY. They tried to say that my eyes would adjust. What they did was just put them on the shelf, wait a couple of days and give me the same lenses back. When I did start using the glasses the coating started coming off the first day. I didnt want to deal with these crooks again so I just went somewhere else. 100% garbage service and even worse lenses. Lenses made in China would be far superior to these. They dont care about the customer and if you complain they "SPIT" in your "FOOD" and give it back to you. If you go to these crooks you get what you deserve.
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Helpful (0)
August 12th, 2023
Some of the doctors do not know how to use new technology equipment and give you the wrong eye prescription.
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Helpful (1)
October 1st, 2022
Choosing LensCrafters located at Madison Avenue/23Street in NYC was a mistake. In addition to the cost, the lack of knowledge and service has forced me to go elsewhere. I will never recommend LensCrafters after my interaction with store manager Nicole.
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Helpful (8)
January 27th, 2022
Never asked for an attitude, but I assure you Ming Ave in Bakersfield is full of attitude.
And it's ugly!
Tip for consumers:
LensCrafters does not service what the sell.
Once you purchase glasses you are on your own.
Nose guard came off the Ray Bans and no help.
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Helpful (9)
